Refund policy

We want you to feel good about what you ordered. If something isn't right, we'll work with you to fix it.

30-Day Returns

You have 30 days from the day your order arrives to request a return.

To start one, email us at contact@whitneyjohns.com with your order number and a short note about what went wrong. If your return is approved, we'll send you the return address and instructions for shipping it back. Please don't ship anything to us before you've contacted us and received approval — packages sent back without an approved return can't be accepted or refunded.

Unopened Products

Unopened products in their original packaging can be returned within 30 days for a full refund of the purchase price. You'll need your receipt or proof of purchase.

Opened Products — Our 30-Day Satisfaction Guarantee

Supplements are something you have to actually try, so we don't think you should be stuck with one you don't like. If you've opened a product and it isn't working for you, email us within 30 days of delivery and we'll make it right with a refund or a replacement.

This guarantee covers one opened product per customer, per item. Because opened supplements can't be resold, we usually won't ask you to ship them back.

Damaged, Defective, or Wrong Items

Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, email us right away at contact@whitneyjohns.com with your order number and a photo if you have one. We'll evaluate it and make it right, and we'll cover return shipping if we need the item back.

Items We Can't Accept

We can't accept returns on:

• Gift cards
• Free items received as part of a promotion, such as the second box in a buy-one-get-one offer
• Products returned more than 30 days after delivery
• Products purchased from another retailer, including Amazon

If you have a question about a specific item, get in touch and we'll tell you where you stand.

Purchases From Amazon or Other Retailers

If you bought your product on Amazon or from another retailer, that return has to go through them, since we don't have access to those orders. Their return window and policy apply. Anything bought directly from whitneyjohns.com is covered by this policy.

Subscriptions

You can cancel a subscription at any time from your account, with no emails or phone calls required. Cancelling stops all future shipments, but it doesn't automatically refund an order that has already shipped.

If a subscription order shipped sooner than you expected, email us at contact@whitneyjohns.com. Unopened subscription orders are covered by the 30-day return policy above, and opened ones fall under our satisfaction guarantee.

Exchanges

The fastest way to get what you actually want is to return the item you have and place a new order once your return is approved. If you'd rather swap directly, email us and we'll see what we can do.

Refunds

Once we've received and reviewed your return, we'll email you to let you know whether it was approved. If it is, your refund goes back to your original payment method within 10 business days. Keep in mind your bank or credit card company may need a few extra days to post it.

Original shipping charges aren't refundable unless the return is the result of our error.

If more than 15 business days have passed since we approved your return and you still don't see the money, email us at contact@whitneyjohns.com.

Questions

Email contact@whitneyjohns.com and we'll help.

We currently ship to and sell within the United States only.